November 2017


Robotics Process Automation within Danske Bank — A presentation for Process Innovation Masters Students

This week, Digital Innovation and Management students enrolled in Process Innovation were given the opportunity to learn more about Process Automation, Robotics, and Artificial Intelligence through participating in a workshop facilitated by Danske Bank. This post will briefly explain a few concepts surrounding Process Automation, share students’ thoughts on the experience, and offer suggestions for those interested in how they can learn more about process automation as well as collaboration opportunities for students, researchers, and industry.

Danske Bank – An Industry Partner

Danske Bank is Process Innovation’s Industry Partner throughout the entirety of the semester and as such has worked closely with its professor, Raffaele Ciriello, to integrate a number of workshops and projects into coursework. Raffaele finds the partnership to beneficial to his students, “they can better relate to the concepts they learn in class and understand how their acquired knowledge can be applied in practice.”

To learn more about our Industry Partnership services for companies and outside organizations, feel free to contact us, here at BuILD.

Robotic Process Automation

Last month, Process Innovation students were introduced to the Process Mining Tool Minit, through a workshop facilitated by Nordic Consultancy, Bizcon. This week, gears are shifting to the role of Process-Aware Information Systems (PAIS), Robotic Process Automation and Nordic banking industry giant, Danske Bank.

Process Automation and Process improvement is something that Process Innovation students have been working on all semester for Danske Bank concerning their Danske Gave Plus product, but workshop took a more holistic approach to the adoption of automation technologies as a way for the bank to optimizing all aspects of the customer journey.

Natascha Wang is a third semester Digital Innovation & Management Master student enrolled in the course. “The robotic process automation presentation was really useful and I learned a lot, it offered a glimpse into how the bank currently uses robotic process automation,” Natascha said of the experience.

One way they are exploring to achieve these goals is marrying Process-Aware Information Systems (PAIS) with Automation and software robotics. So long as processes are rule based manual tasks, a software robot can conduct these faster and more efficiently, freeing up employees to focus on interacting meaningfully with customers.

What to learn more?

As always, we hope this post has been useful and informative and we encourage you to contact us here at BuILD if you have any questions or would like to hear more about our services.

FOR STUDENTS

If you are a student and are interested in conducting researching related to process mining whether it be for a thesis, an industrial PhD, or something else altogether, then we at BuILD encourage you to reach out to us directly.

FOR ORGANIZATIONS

If you are an organization with a wicked process-related problem and are looking to work with ITU students, commission research with our faculty, or fund an industrial PhD, we encourage you to reach out to us here at the BuILD lab; we offer services that can help facilitate this process and guide you to the correct resources from start to finish.